Support
Account Management
Dedicated NZ-based support from people who know your fleet.
Argus Account Management means you are never left to figure things out alone. On the MIDI, OMNI, and VISION AI plans, every customer has a dedicated New Zealand-based Account Manager who knows your fleet, understands your operation, and proactively reaches out when they spot something worth improving. There are no offshore call centres, no ticket queues, and no waiting — just direct access to someone with the knowledge and authority to help. Free lifetime hardware warranties and equipment upgrade support mean your investment in Argus hardware is protected for the long term.
Key capabilities
- Dedicated Account Manager on MIDI, OMNI, and VISION AI plans
- NZ-based support — real people, available by phone and email
- Proactive fleet monitoring and improvement recommendations
- Free lifetime hardware warranty
- Equipment upgrade support
- Step-by-step onboarding and online guides via support.argustracking.com
How it works
See it in practice.
How Account Management fits into your daily operations — step by step.
Your Account Manager is assigned at onboarding
From the moment your fleet goes live, a dedicated NZ-based Account Manager is assigned to your account — providing step-by-step onboarding support and ensuring your setup is configured correctly.
Proactive monitoring and recommendations
Your Account Manager actively monitors your fleet setup and reaches out proactively when they identify configuration improvements, underused features, or potential issues — before you need to ask.
Available by phone and email — no queues
Contact your Account Manager directly by phone or email. No ticket systems, no offshore call centres, no waiting — just direct access to someone who knows your account.
Hardware warranties and upgrade support
Argus includes a free lifetime hardware warranty for eligible plans, plus equipment upgrade support — ensuring your tracking hardware remains current and reliable.
Capabilities
What it does
A closer look at what's included — and the specific problems each capability solves.
Dedicated Account Manager (MIDI, OMNI, VISION AI)
A named, NZ-based Account Manager is assigned to your account — providing consistent, knowledgeable support from someone who understands your fleet and operation.
NZ-based support — real people by phone and email
Direct access to NZ-based support staff by phone and email. No offshore call centres, no ticket queues — real people who know the product and the market.
Proactive fleet monitoring
Your Account Manager monitors your fleet setup and proactively recommends improvements — maximising the value you get from Argus without waiting for you to identify issues.
Free lifetime hardware warranty
Argus GPS hardware is covered by a free lifetime warranty on eligible plans — protecting your investment and ensuring device faults are resolved without unexpected cost.
Equipment upgrade support
As technology evolves, your Account Manager provides guidance on hardware upgrades to ensure your fleet remains on current, supported devices.
Online guides and help centre
Step-by-step guides, how-to articles, and self-service resources are available at support.argustracking.com — accessible 24/7 for quick answers between account manager interactions.
Business outcomes
The results that matter
Concrete business value your team experiences from day one.
- Never navigate fleet management challenges alone — a dedicated expert is always available
- Get more value from Argus with proactive improvement recommendations
- Resolve issues quickly with direct phone and email access to NZ-based support
- Protect your hardware investment with a free lifetime warranty
- Onboard confidently with step-by-step guidance from your Account Manager
- Stay on current hardware with upgrade support as technology evolves
Explore further
Related features
These capabilities work best together — explore what pairs naturally with this feature.
FAQ
Frequently asked questions
Does Argus Tracking provide a dedicated account manager?
Is Argus customer support based in New Zealand?
Does Argus offer a hardware warranty on its GPS devices?
What support do I get when setting up Argus for the first time?
Ready to put Account Management to work?
Book a free demo with our NZ-based team and see exactly how Argus delivers results for your fleet.